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Maison Emerald

Private Traveller Profile

A profile as considered as the way you travel.

Confidential · 2026

Every traveller is different. Over time, the smallest details become the most important.

This profile lets us build a full understanding of how you and your family prefer to travel, so we can anticipate your needs rather than simply respond to them. It is the foundation of our relationship, and a living document, refined after every journey.

Prepared for

iPersonal

Personal

Full name (as per passport)

Preferred name

Date of birth

Nationality

Passport(s) held

Residence

iiFamily

Family

Are you travelling with children?

Family members

Full names as per passport, and preferred names.

Anything else useful to know

Room set-ups, travelling staff, and anything else that helps us prepare.

iiiCommunication

Communication

Preferred method of contact

Do you work with a PA or assistant?

Best contact number

Alternative number

Email address

Preferred hours of contact

ivFlights

Flights

Preferred airlines

Do you hold airline, hotel or aviation memberships?

Preferred airports (departure and arrival)

Cabin

Seat preference

Preferred departure time

Preferred arrival time

Sleep preferences

Aircraft dislikes

Connection preferences

Maximum acceptable layover

Checked luggage

Meet & greet services as standard?

Any aversion to private jets or helicopters?

Any preference or aversion to low-cost airlines?

vAccommodation

Accommodation

Favourite brands

Favourite properties

Room and suite preferences

Connecting rooms, how important is this?

Preference for villas, estates, homes or chalets over standard hotel rooms

Staffed accommodation, or do you travel with your own staff?

Check-in preferences

Early check-in essential? Late checkout?

Bedding

King or twin, firm or soft mattress, pillow preferences.

Room location

High floor, low floor, near or away from the lift, sea view, garden, quiet.

Housekeeping

Importance of spa

Importance of gym

Privacy requirements

Design aesthetic

viDining

Dining

Favourite cuisines

Favourite restaurants

Michelin-starred, or under-the-radar and local?

Should we provide restaurant recommendations and bookings as standard?

Dietary requirements

Kosher requirements

Favourite champagne

Favourite whisky

Favourite cocktails

Preferred bottled water

Coffee preferences

viiLifestyle

Lifestyle

Please write anything relevant, however small: interests, hobbies, sports or activities you enjoy while travelling.

viiiMedical

Medical

Held in the strictest confidence.

Medical considerations

Medication requiring refrigeration

Mobility requirements

Food allergies

Medical conditions we should discreetly be aware of

Emergency doctor contact

ixService Preferences

Service preferences

How involved would you like Maison Emerald to be?

When travelling, I prefer

xThe Perfect Trip

The perfect trip

The perfect trip for our family is…

xiDislikes

Dislikes

The most important section. Please be candid.

Hotels or brands you will not return to

Airlines to avoid

Destinations you dislike

Anything that has gone wrong before, or bugbears from past service to be aware of

xiiFuture Wish List

Future wish list

We love to suggest, delight and inspire.

On your mind

Any interests, destinations or experiences on your mind, even down to preferred time of year, and we'll take care of making it happen.

xiiiNever Ask Me Again

Never ask me again

Anything noted here becomes standard practice, permanently.

Standing instructions

"We always travel with a nanny." · "We never fly overnight." · "We hate connecting flights." · "We only stay in Forbes-rated hotels."

xivEmergency Contacts

Emergency contacts

Medical contact

Insurance provider and policy reference

Chief of Staff name and contact

xvDocuments

Documents

Upload your documents once and we hold them in your secure client record, so nothing is asked for twice. Each document accepts several files, so a family can add every passport in one place. Held in the strictest confidence.

Passport

Add document

Visa

Add document

ESTA

Add document

Global Entry

Add document

TSA PreCheck

Add document

Travel insurance

Add document

Loyalty cards

Add document

Preferred payment card

Add document

Existing itinerary

Add document